Submit a request
Where can I enter promo codes?
Do you still offer free Shampoo Bar Tins with purchase?
Can I sell your products in my own store or salon?
Can I open my own LUSH store? Do you offer wholesale pricing?
There's a problem with an item I purchased at a store.
Is there a LUSH store near me?
Who do I contact if I'm having technical difficulties with the website?
I've forgotten my password. How do I reset it?
Ordering from LUSH
Placing Your Order
How do I change or cancel my order?
How do I return my order?
Do you send samples?
Can items purchased online be return for refund or exchange?
Can I purchase larger soaps online?
Tracking your order
Paying for Your Order
How can I pay for my order?
I tried to order, but it didn't go through. Now there are charges on my account!
Tracking says "Delivered," but it's not here!
Can I ship to a PO box in the US?
How do I ship to the US? The browser only has options for Canada.
My shipping address is wrong
Can you ship my order to a PO Box?
Can you ship to my APO/FPO/DPO address?
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How do I check the balance on my gift card?
Where can LUSH gift cards be used?
How will my gift card get to its recipient?
I just ordered an e-gift card. When will it be sent?
Why did I receive an e-gift card that I ordered for someone else?
Wedding and Event Favors
What mini bombs are available for wedding and event favors?
How far in advance do I need to place my special order?
How to Order?
Are you products safe for infants?
I have a skin condition called Keratosis Pilaris. Will any LUSH products help?
Will Caca Marron work on Black Hair?
Keeping in Touch
What is your mailing address?
What are your holiday hours?
LUSH Life and the LUSH Times
Does LUSH have a newsletter? How do I sign up?
Does LUSH have a product catalog? How do I subscribe?
Working for LUSH
What jobs are currently open?
How old do you have to be to work for LUSH?