Orders & Ordering
- ★ Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?
- ★ How do I track my order?
- ★ When will I get my package once it's shipped?
- ★ How do I change or cancel my order?
- ★ I have a tracking number, but my order shows no movement. When will I get it?
- ★ Why is part of my order missing?
COVID-19
- Are your stores accepting returns and exchanges right now?
- Am I required to wear a face covering or covering to enter a Lush store?
- Can I still return my 5 black pots to a Lush shop for recycling and in exchange for a free face mask?
- How is Lush keeping employees safe?
- What is Lush doing to support communities?
Returns & Exchanges
Contactless & Curbside Pick Up Orders
Products
- Does Lush offer product samples?
- Why are your products packaged in plastic bags?
- How do I know if my product is fresh? What is the expiration date?
- How should I store my packaging-free products?
- Are your products fragrance-free?
- Are your products nut-free?
Gift Cards
General
- Do you offer discount codes or other promotions?
- Do you take back empty containers for recycling?
- Which face mask can I choose for free when I return five black pots for recycling?
- I want to work for Lush! How do I apply?
- Where can I find information about sponsorships, donations, or Lush's Charitable Giving program?
- Who do I contact with press inquiries?