General Questions
Website
- Does Lush have gift cards?
- What type of payment method does Lush subscriptions accept?
- What happens if one of my subscription items is discontinued?
- What happens if one of my subscription items is out of stock?
- I've forgotten my password and can't login to my account - what do I do?
- Who do I contact if I'm having technical difficulties with the website?
General
- What is Lush's mailing address?
- Careers/Jobs
- Sponsorships, Giveaways and Events
- Press Inquiries
- Are there any franchise or wholesale distribution opportunities with Lush?
- Do you offer discount codes or other promotions?
Orders
- I received a package with no sender information. Can you please tell me who sent it?
- I accidentally entered the wrong apartment number. Can I change it after the order has been placed?
- Can I change my email address after the order has been placed?
- Can I change my payment method after the order is placed?
- Can I change my address after my order has been placed?
- Why is my credit/debit card not being accepted?
Products
- Which face mask can I choose for free when I return five black pots for recycling?
- Do you take back empty containers for recycling?
- Why are your products packaged in plastic bags?
- Why is my container only filled halfway?
- How do I know if my product is fresh? What is the expiration date?
- How should I store my packaging-free products?
COVID-19
- Stores re-opening
- Contactless/Curbside Pickup
- Consultations
- Community support
- Employee safety
- Temporary store closures