Can someone else pick up my order for me?
Yes...if you tell us they're coming. We'll explain. When you place your order, you give us the details of the person who will be picking it up and they must provide photo ID when they arrive.
How long will you hold my order for once it's ready?
Start the clock! After you receive an email confirming that your order is ready, you have three days to collect it. After that, we'll be sad, you'll be sad, the order will be cancelled and the products will be returned to the shelves.
How do I know if my products are in stock?
If a product is out of stock at your local Lush, you won't be given the option to select "pick up in-store" on the product page. Check back soon, as we’re always making fresh batches of all your favorites.
Who should I contact for more help?
If you have questions about placing your order, reach out to our dedicated Customer Care team through the Contact Us page. For help with collecting your order, call your local store at the number provided in your confirmation email. And we'll do our best to give you all the answers.