Why is part of my order missing?

We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it's faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter "A" or "B" at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.

 

If you don't see an "A" or "B" at the top of the invoice, it is possible that part of your order got missed, and our dedicated Customer Care team will happily replace the missing items.

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