Frequently Asked Questions
Where to go to get an answer for your most frequently asked questions.
- ★ Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?
- ★ How do I track my order?
- ★ When will I get my package once it's shipped?
- ★ How do I change or cancel my order?
- ★ I have a tracking number, but my order shows no movement. When will I get it?
- ★ Why is part of my order missing? See all 15 articles
- Are your stores accepting returns and exchanges right now?
- Am I required to wear a face covering or covering to enter a Lush store?
- Can I still return my 5 black pots to a Lush shop for recycling and in exchange for a free face mask?
- How is Lush keeping employees safe?
- What is Lush doing to support communities?
- Do you offer discount codes or other promotions?
- Do you take back empty containers for recycling?
- Which face mask can I choose for free when I return five black pots for recycling?
- I want to work for Lush! How do I apply?
- Where can I find information about sponsorships, donations, or Lush's Charitable Giving program?
- Who do I contact with press inquiries? See all 7 articles