Bitsie
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Activity overview
Latest activity by Bitsie-
Bitsie created an article,
Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?
We are so sorry for the confusion here. This a known issue and we are working hard to fix it! If your tracking number starts with the letters "SP", please visit the following link to access the det...
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Bitsie created an article,
Can I still return my 5 black pots to a Lush shop for recycling and in exchange for a free face mask?
Yes! Our shops are now accepting black and clear pots through our recycling program. Through our Bring it Back/Take it Back program, customers can return five black or clear pots to claim a free fr...
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Bitsie created an article,
Are your stores accepting returns and exchanges right now?
At the moment, not all of our stores are accepting returns and exchanges due to Covid-19 restrictions. We recommend that you give your shop a call before heading there to find out if they are ab...
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Bitsie created an article,
How do I find a Lush shop near me?
Use this link to find a Lush shop near you.
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Bitsie created an article,
How do I know if my products are in stock?
If a product is out of stock at your local Lush, you won't be given the option to select "pick up in-store" on the product page. Check back soon, as we’re always making fresh batches of all your fa...
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Bitsie created an article,
How long will you hold my order for once it's ready?
Start the clock! After you receive an email confirming that your order is ready, you have four days to collect it. After that, we'll be sad, you'll be sad, the order will be cancelled and the produ...
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Bitsie created an article,
Can someone else pick up my order for me?
Yes...if you tell us they're coming. We'll explain. When you place your order, you give us the details of the person who will be picking it up and they must provide photo ID when they arrive.
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Bitsie created an article,
Why is part of my order missing?
We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it's faster for us to make part of your order in one facility and complete the second part in another. If yo...
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Bitsie created an article,
I have a tracking number, but my order shows no movement. When will I get it?
Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may t...
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Bitsie created an article,
Does Lush have gift cards?
Yes! Lush gift cards are available in denominations from $5 to $250 and may be redeemed online, by telephone, or in Lush retail stores. Gift cards are delivered to the recipient via Ground ($4.00 c...