Bitsie
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Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?
We are so sorry for the confusion here. This a known issue and we are working hard to fix it! If your tracking number starts with the letters "SP", please visit the following link to access the det...
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Why are your products packaged in plastic bags?
Most of the cellophane that we use to wrap our naked items like shampoo bars and bath bombs is made from vegetable-based cellulose and it is 100% biodegradable when processed at an industrial facil...
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Can I still return my 5 black pots to a Lush shop for recycling and in exchange for a free face mask?
Yes! Our shops are now accepting black and clear pots through our recycling program. Through our Bring it Back/Take it Back program, customers can return five black or clear pots to claim a free fr...
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Am I required to wear a face covering or covering to enter a Lush store?
We are still honoring all required mask mandates for customers age two and older, where mandates exist. In states/provinces where masks are no longer mandated, masks will be optional for fully vacc...
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How long will you hold my order for once it's ready?
Start the clock! After you receive an email confirming that your order is ready, you have four days to collect it. After that, we'll be sad, you'll be sad, the order will be cancelled and the produ...
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How do I return my order?
We always want you to be happy with your purchase. But, if you are unsatisfied, it's easy to make a return or exchange. Please see our return and exchange policies below for full details. Returned ...
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Are your stores accepting returns and exchanges right now?
At the moment, not all of our stores are accepting returns and exchanges due to Covid-19 restrictions. We recommend that you give your shop a call before heading there to find out if they are ab...
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How do I find a Lush shop near me?
Use this link to find a Lush shop near you.
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The item I ordered is out of stock. What should I do?
If an item in your order is out of stock, our Customer Care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.
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How is Lush keeping employees safe?
The health and security of our employees is of the utmost importance to us. That's why we've worked hard to increase safety measures and special precautions for hygiene and social distancing in our...