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  1. LUSH Customer Care
  2. Orders & Ordering

Orders & Ordering

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  • ★ Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?
  • ★ How do I track my order?
  • ★ When will I get my package once it's shipped?
  • ★ How do I change or cancel my order?
  • ★ I have a tracking number, but my order shows no movement. When will I get it?
  • ★ Why is part of my order missing?
  • Why is my container only filled halfway?
  • I accidentally entered the wrong apartment number. Can I change it after the order has been placed?
  • Can I change my address after my order has been placed?
  • Why do I have two charges on my credit card statement?
  • Why is my credit/debit card not being accepted?
  • Can I change my payment method after the order is placed?
  • I received a package with no sender information. Can you please tell me who sent it?
  • Can I change my email address after the order has been placed?
  • The item I ordered is out of stock. What should I do?